Answers to common questions about ordering, shipping, returns, quotations and your customer account.
Where does Scankraft deliver?
We deliver within Austria, Germany and other EU countries. Please contact us before ordering for deliveries outside the EU.
How much does shipping cost?
Shipping costs depend on destination, weight and order value and are shown at checkout or in your individual quotation.
How long does delivery take?
In-stock items are normally dispatched promptly. Delivery times for scanners, software packages and project solutions may vary; the confirmed date is provided with your order confirmation.
Can I order as a company?
Yes. Enable “Buy as a company” at checkout and enter your company name and, optionally, VAT ID. Valid EU VAT IDs are checked through VIES.
Can I request a quotation?
Yes. Add the required products to your cart and select “Request quote”. Our team will respond with pricing, delivery time and optional services.
Which payment methods are available?
Depending on country and account, prepayment, card, purchase on account, financing or leasing may be available. Current options are shown at checkout.
Can I return my order?
Consumers may exercise their statutory withdrawal right. Business returns require prior agreement. Custom orders, configured systems and activated software licences may be excluded.
What should I do about shipping damage?
Document visible damage on delivery, note it with the carrier and contact us immediately with photographs and your order number.
How do warranty claims work?
Statutory warranty rights and any additional manufacturer warranty apply. Contact us with the serial number, fault description and proof of purchase.
Can I order without an account?
Yes, guest checkout is available. After ordering, the email invitation lets you create a personal account or, for a company purchase, a company account.
Where can I find orders and invoices?
Signed-in customers can access orders and quotations in their account. Company accounts can also manage approvals and company information. Invoices are also sent by email.
Does Scankraft provide consulting and training?
Yes. We provide project consulting, training, commissioning, support and a range of 3D scanning and reverse-engineering services.
